Responsible Gambling Policy

At Lucky Leprechaun we take responsible gambling seriously. We are committed to helping players stay in control and to maintaining a safe environment where play is voluntary, informed and kept within personal limits. Player safety and controlled play are central to how we operate, and we provide tools and guidance to support balanced gambling activity.

Player protection principles

We expect customers to gamble responsibly and for our staff to promote safer play. We aim to identify risky behaviour early, to offer help when needed and to act promptly on requests for account restrictions. Our approach is practical and confidential, and we will treat all requests with respect.

Activity-control tools

You can manage your play through a range of controls available in your account. These include deposit limits, session time settings, loss limits and short account breaks. Controls are designed to be easy to apply and to take effect immediately or within a short processing period.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased via account settings, and increases may be subject to a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits help you cap net losses over a set period. If you reach your chosen limit, further play will be restricted until the limit resets or you choose to amend it after any required wait time.

Time limits and session reminders

Use session timers and regular reminders to manage how long you play. Temporary account breaks let you pause activity for as long as you need, while still keeping your account accessible for future use.

Self-exclusion

If you need a longer-term break, self-exclusion is available. Self-exclusion options cover short and extended durations and include measures to prevent account access and marketing contact. Requests for self-exclusion can be made through your account settings or by contacting our support team. We will provide guidance on the next steps and confirm the exclusion in writing.

Recognising problem gambling

Signs that gambling may be becoming a problem include spending more time or money than intended, chasing losses, neglecting work or family, hiding activity or feeling distressed about gambling. If you notice these signs in yourself or someone close to you, please act early.

Practical tips to stay in control

Manage your bankroll, set and stick to limits, take regular breaks, avoid gambling under pressure or when upset, and use account tools to enforce healthy play. Speak to our team if you need support or changes to your account controls.

Professional help and support organisations

For confidential support in Great Britain contact GamCare via the National Gambling Helpline on 0808 8020 133. In Wales you can also contact NHS Wales support on 0808 2819 265. Additional advice and resources are available from GambleAware and other recognised charities. If you need assistance, LuckyLeprechaun will work with you to apply the appropriate measures and signpost professional help.